While I`d like to suggest a few hashtags to use in your caption, it seems like the creative community can`t opt for a single hashtag for the rule either. From #10footrule to #tenfootrule, this rule is simply everywhere. Good luck creating your own definition! Meeting @nummymummy 10 and 5 foot rules #10footrule #5footrule #customerservice #retail #shoplifters #stickyfingers This rule has been so important in my life and has allowed me to effectively engage with people and the world around me every day. The rule requires that I be aware during my day and the interactions available to me. Sometimes I wonder about a day when I`m not dealing with the world around me – trapped in my digital bubble – sometimes I have to stop and remember this very important rule of personal commitment. I have to put my bellboy hat back on. Some TikTokers still broke the rule, claiming that at 10 feet, the worker only has to recognize the customer, even if he has to go to him five feet away. Why is the rule of 10 and 5 important and effective? Because it reminds you to walk with your head held high while looking for opportunities to serve. This creates a “customer service area” around you that makes you more accessible and can make you find an unexpected service opportunity. The 10 and 5 rule is known in the hospitality industry as a simple reminder to constantly greet the people you meet. After hours of intensive research (read: watch TikToks, but intensely), I can tell you what most people think of the 10-foot rule. I can also share some alternative definitions. Shawn Archer, author of “Before Happiness: The 5 Hidden Keys to Achieving Success, Spreading Happiness, and Sustaining Positive Change,” describes how Louisiana`s Ochsner Health System attempted to increase the positivity of its more than eleven thousand employees after the devastation of Hurricane Katrina.
To help them achieve this goal, Shawn advised them to implement the rule of 10 and 5. Ochsner has officially trained its employees to smile and say hello according to the rule, making it a central part of their performance reviews. There were many skeptics. Some doctors were too busy, while others thought it was all a bit hokey and said things like, “I don`t have time to waste this stupid HR initiative. I am busy saving lives. Hotel chains and successful businesses have embraced this rule as a cost-effective and efficient way to enrich a guest`s experience. At Walmart, founder Sam Walton coined the “Ten-Foot Attitude,” saying, “I want you to promise that every time you approach a customer, you`ll look them in the eye, greet them, and ask if you can help.” At Disney, the rule has been expanded to describe exactly what steps should be taken when a Disney actor is near a guest. And Mary Kay Ash, founder of Mary Kay Cosmetics, said: “Everyone has an invisible sign hanging on their neck that says, `Make me feel important.` Never forget this message when working with people. Simple actions like smiling and saying hello address the human need to be seen and feel important. Hospitality 101 comes with a variety of acronyms and customer service rules that can be applied in any business where service is a key part of the experience. While this “rule” was originally intended to be used by customers, the concept of bringing it in-house is a powerful way to set a positive tone and example in your workplace.
This is especially important for management and leadership to show how this is done. If they don`t, you can`t expect other members of the company to do it either. Imagine how much warmer and friendlier our community would be if we took a side of these successful businesses and introduced the 10 and 5 rule. Whenever you`re within 10 feet of someone, make eye contact and smile. If you are within 5 feet, say hello. But summarizing this rule in a few words is impossible. What for? Because most people seem to have their own definition. So there you have it: the 10-foot rule(s)! If you have a different definition, feel free to share it on TikTok. The rule of 10 and 5 is a simple guideline that is widely used in the hospitality industry.
The rule states that if an employee is 10 feet away from a guest, staff smile and make direct eye contact, and if they are within five feet, staff greet the guest verbally. Applying this principle to nursing homes is a simple and cost-effective way to enrich the lives of patients and staff. Rarely, however, does anyone talk about this “rule” applied to the internal customer. By the way, many typical front-line customer service strategies can be easily applied to the internal customer. Imagine that everyone you work with greets you every morning when you come to work. Or they smiled at you every time you walked past them. Think about the positive atmosphere this could foster in your business. Think about the energy that would be created if everyone were just a little kinder to everyone they met, clients and colleagues. Negative. As @dantilla explained in their TikTok below, there are some changes that need to be made to the rule.